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Continuous skills development and training pertaining to customer service is becoming imperative, more so in the wake of a global pandemic that has heightened the voice of the customer. Evidently, the coronavirus (Covid-19) has impacted ways of rendering customer service - which we have seen take a different shape in response to increasing market changes.

“When Unisa Enterprise was established a few years ago, we envisioned it as a startup that would birth new ideas for the betterment of society. With this partnership, the Enterprise will work alongside City Power to ensure public officials acquire must-have customer service skills that will strengthen their ability to deliver excellent customer service – while upholding the highest ethical standards. To be able to support the goal set out by SA government relating to the improvement of service delivery across all sectors of the public domain makes this a remarkable partnership,” said Unisa Enterprise CEO Mr Tsabiso Letsoela.

Driven by a youthful team that thrives on innovation and passion, Unisa Enterprise (UE) is redefining the art of customer service in South Africa – thereby amplifying Unisa’s vision in Shaping Knowledge and Ideas into Action. UE reckons this to be the most opportune time where partnerships can contribute to rapid innovation, as the unprecedented climate and its unique challenges demands that we join forces to craft robust solutions and new methods.

It is therefore, and with great excitement, that we announce a formidable partnership between UE and City Power. The partnership concentrates on customer service training for City Power stakeholders, with intent to inculcate the culture of customer service in the public sector - placing emphasis on Batho Pele principles infused with acceptable customer service norms and standards. Training programmes, which are being delivered by UE, are designed to equip front desk employees in the public service with knowledge and tools that will enable them to view and treat members of the public as critical stakeholders and key consumers of government services.

The programmes are ongoing, and cover areas such as:

  • Application of the Batho Pele principles in the workplace;
  • Inculcating a customer service-oriented approach to work amongst government officials;
  • Appreciating members of the public as key customers for all government services; and
  • Developing “I am here to service” attitude amongst government employees.

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2 Aug 2021 13:07