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Helm Press Office
20 years of helping Africa's biggest brands turn complex customer realities into simple experiences they can't live without. (Formerly Praekelt Consulting)
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What to expect from machine learning in 2023
Written by an actual machine learning model, along with Helm's award-winning natural language processing specialist and their head of engineering. Trends to look out for in 2023. 9 Feb 2023 Read more

Helm hits 1bn messages with DStv Assist
Helm - Africa's leading customer experience innovation experts - have done it again with DStv Assist, a bot-based solution that has changed the self-service game. 13 Dec 2022 Read more

Free legal help for all South Africans
Helm helps local lawyer bring Luma to life with an automated legal assistant 29 Sep 2022 Read more

Cellfind finalises partnership with Helm
SA's largest mobile messaging partner appoints Africa's CX innovation experts. 30 Aug 2022 Read more

Giving children a SmartStart with chatbots
A multilingual bot steps up to bridge the gap and secures a Smarties Award in the process. 13 Jun 2022 Read more

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