Latest newsHelm has announced its Employee Ownership Plan, rewarding key staff with a significant stake in the business. This marks a momentous shift in their ownership structure as Helm evolves into a staff-owned company. 27 Sep 2023 Read more Humankind's ability to thrive through adversity and adapt to innovation is something that cannot be replicated, but rather enhanced by AI. 21 Jul 2023 Read more DStv Assist Whatsapp solution impresses judges for Mobile Marketing Association 20 Apr 2023 Read more WhatsApp solution developed for SA's largest retail bank aims to increase access to relevant financial education. 28 Mar 2023 Read more Written by an actual machine learning model, along with Helm's award-winning natural language processing specialist and their head of engineering. Trends to look out for in 2023. 9 Feb 2023 Read more Helm - Africa's leading customer experience innovation experts - have done it again with DStv Assist, a bot-based solution that has changed the self-service game. 13 Dec 2022 Read more Helm helps local lawyer bring Luma to life with an automated legal assistant 29 Sep 2022 Read more SA's largest mobile messaging partner appoints Africa's CX innovation experts. 30 Aug 2022 Read more A multilingual bot steps up to bridge the gap and secures a Smarties Award in the process. 13 Jun 2022 Read more Helm (previously Praekelt Consulting), Africa's customer experience innovation experts, will be going global again with its client Dr. Oetker, purveyors of the perfect pizza. 11 May 2022 Read more South African brands love a chatbot, don't they? It's not hard to see why. On the face of it, it's a machine that can talk to millions of customers on your behalf without the need for human intervention. It's a convenient, cheap, and cheerful way to solve everything. Right? 19 Jul 2021 Read more South African tech and service design company becomes official partner for the Middle East and Africa. 3 Mar 2021 Read more LUMA and Praekelt.com have co-created a chatbot that makes legal help available and accessible to all South Africans. 19 Oct 2020 Read more In the days following South Africa's first case of Covid-19, WhatsApp chats were littered with doomsayers, mask makers and wildly-priced hand sanitisers. And worst of all, there was a lot of fake news being spread by the well-intentioned yet ill-informed. 3 Aug 2020 Read more Anyone who has tried to check an insurance policy unsuccessfully will know the pain of not being able to find the information you are looking for. But that has changed for Absa Life funeral policyholders. 1 Jul 2020 Read more With remote working now a reality for big corporates, companies like MTN are using WhatsApp chatbots for their internal comms. 20 May 2020 Read more SA's big yellow telecommunications co now sends their company comms on the popular social app, including personalised messages straight from the top. 13 Feb 2020 Read more How a simple WhatsApp assistant is connecting the next six million entrepreneurs to life-changing earning opportunities. 10 Dec 2019 Read more We all know what it's like playing dodgem-trolleys for a cut-price PlayStation. So when Makro asked us to help make life even better for their customers, we jumped at the chance to give them a super-smart WhatsApp assistant. 4 Dec 2019 Read more The South African Football Association has partnered with Inqaku and Praekelt.com to launch a WhatsApp chat service that gives thousands of FIFA-registered footballers and amateur clubs the information they need to get on with the game. Not only is this a first in South Africa, but it makes SAFA the first football association in the world to integrate its membership system and allow player verification on WhatsApp. 23 Oct 2019 Read more
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